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BUSINESS Name

Refundid Integration

Select the eCommerce platform your store usesshopifymagento 2magento 1woocommercebigcommercesalesforcecustomReturn reasons (What reasons customers can pick as to why they are returning a good)change of mindFAULTYINCORRECT SIZINGINCORRECT PRODUCTnot as describedPlease note these return reasons allow us to set your portal up for you prior to going live. you will be able to alter these at any time as well as add additional features such as child return reasons and extra notesReturn time (How long customers have to make a return to your store)

WHEN DOES THE RETURN TIME START?FROM ORDER CREATIONFROM ORDER FULFILMENT

HOW WOULD YOU LIKE REFUNDID TO BE DISPLAYED ON YOUR RETURNS POLICY?standard BANNER

The standard banner IS an easy and straightforward starting point for all customers looking to make a return. See an example here.

Multi-country BANNER (OPEN)

The multi-country banner is used when customers from multiple countries are looking to return and refundid isn't the only available option. See an example here.

Multi-country BANNER (CLOSED)

The multi-country banner is used when customers from multiple countries are looking to return and refundid isn't the only available option. See an example here.

Accordion

The ACCORDION SHOULD BE USED WHEN YOU MAY OFFER AN ALTERNATIVE RETURNS PROCESS ALONGSIDE REFUNDID.

REFUNDID CAN CHOOSEI have my own design

Return Details

DO YOU OFFER FREE RETURN SHIPPING?YESNO

WOULD YOU LIKE TO USE YOUR OWN CARRIER ACCOUNT TO GENERATE LABELS?Select 'yes' if you have your own carrier account (such as your own Australia Post or Sendle account) that you'd like to connect to REFUNDID. If you don't have an account or would prefer not to connect it to REFUNDID, please select 'no.'YESNO

DO YOU CHARGE A FIXED AMOUNT FOR RETURN SHIPPING?YESNO

what fixed price do you charge?

DO YOU CURRENTLY HAVE AN EPARCEL AGREEMENT WITH AUSTRALIA POST?YESNO

WHAT IS YOUR EPARCEL ACCOUNT NUMBER?

Do you charge customers additional fees for returning goods?YESNO

how much are these fees and under what circumstances are they charged?

ARE ANY ITEMS IN YOUR STORE NON-REFUNDABLE? (E.G. Swimwear, final sale)YESNO

WHICH items IN YOUR STORE are non-refundable?

WHAT SHOPIFY PRODUCT TAGS ARE USED TO IDENTIFY THESE TYPES OF ITEMS?REFUNDID USES SHOPIFY PRODUCT TAGS IN ORDER TO EXCLUDE ITEMS. LET US KNOW WHAT TAGS YOU PUT ON NON-REFUNDABLE ITEMS AND WE'LL MAKE SURE THEY CAN'T GO THROUGH REFUNDID

WHAT BIGCOMMERCE PRODUCT CATEGORIES ARE USED TO IDENTIFY THESE TYPES OF ITEMS?REFUNDID USES BIGCOMMERCE PRODUCT CATEGORIES IN ORDER TO EXCLUDE ITEMS. LET US KNOW WHAT CATEGORIES YOU PLACE YOUR NON-REFUNDABLE ITEMS INTO AND WE'LL MAKE SURE THEY CAN'T GO THROUGH REFUNDID

WHAT MAGENTO 2 PRODUCT CATEGORIES OR ATTRIBUTES ARE USED TO IDENTIFY THESE TYPES OF ITEMS?REFUNDID USES MAGENTO 2 PRODUCT CATEGORIES AND ATTRIBUTES IN ORDER TO EXCLUDE ITEMS. LET US KNOW WHAT CATEGORIES OR ATTRIBUTES YOU USE ON YOUR NON-REFUNDABLE ITEMS INTO AND WE'LL MAKE SURE THEY CAN'T GO THROUGH REFUNDID

What is your store's return address?Enter emails of TEAM Members who will be using the Refundid portal TO PROCESS INCOMING RETURNS (we'll make them accounts)POINT OF CONTACT FOR RETURNS

Store Details

how many online orders do you process a month?What is your stores average online returns value?What percentage of online sales are returned?What is your stores average online order value?Please upload aN SVG OR PNG file of your logoPlease upload a custom background for your landing page- This addition is optional
- Please ensure the image 5000px (width) by 2500px (height)
- To see an example, please click here

Direct Debit Authority

Please provide details of a nominated bank account where Refundid will direct debit refund repayments when a return is accepted.

Account nameBANK nameBSBACCOUNT NUMBERemail to receive invoices

Thank you! Your submission has been received!

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BUSINESS Name

Refundid Integration

Select the eCommerce platform your store usesshopifymagento 2magento 1woocommercebigcommercesalesforcecustomReturn reasons (What reasons customers can pick as to why they are returning a good)change of mindFAULTYINCORRECT SIZINGINCORRECT PRODUCTnot as describedPlease note these return reasons allow us to set your portal up for you prior to going live. you will be able to alter these at any time as well as add additional features such as child return reasons and extra notesReturn time (How long customers have to make a return to your store)

WHEN DOES THE RETURN TIME START?FROM ORDER CREATIONFROM ORDER FULFILMENT

HOW WOULD YOU LIKE REFUNDID TO BE DISPLAYED ON YOUR RETURNS POLICY?standard BANNER

The standard banner IS an easy and straightforward starting point for all customers looking to make a return. See an example here.

Multi-country BANNER

The multi-country banner is used when customers from multiple countries are looking to return and refundid isn't the only available option. See an example here.

Accordion

The ACCORDION SHOULD BE USED WHEN YOU MAY OFFER AN ALTERNATIVE RETURNS PROCESS ALONGSIDE REFUNDID. See an example here.

REFUNDID CAN CHOOSEI have my own design

Return Details

DO YOU OFFER FREE RETURN SHIPPING?YESNO

DO YOU CHARGE A FIXED AMOUNT FOR RETURN SHIPPING?YESNO

what fixed price do you charge?

WOULD YOU LIKE TO USE YOUR OWN CARRIER ACCOUNT TO GENERATE LABELS?Select 'yes' if you have your own carrier account (such as your own USPS OR UPS account) that you'd like to connect to REFUNDID. If you don't have an account or would prefer not to connect it to REFUNDID, please select 'no.'YESNO

Do you charge customers additional fees for returning goods?YESNO

how much are these fees and under what circumstances are they charged?

ARE ANY ITEMS IN YOUR STORE NON-REFUNDABLE?YESNO

WHICH items IN YOUR STORE are non-refundable?

WHAT SHOPIFY PRODUCT TAGS ARE USED TO IDENTIFY THESE TYPES OF ITEMS?REFUNDID USES SHOPIFY PRODUCT TAGS IN ORDER TO EXCLUDE ITEMS. LET US KNOW WHAT TAGS YOU PUT ON NON-REFUNDABLE ITEMS AND WE'LL MAKE SURE THEY CAN'T GO THROUGH REFUNDID

WHAT BIGCOMMERCE PRODUCT CATEGORIES ARE USED TO IDENTIFY THESE TYPES OF ITEMS?REFUNDID USES BIGCOMMERCE PRODUCT CATEGORIES IN ORDER TO EXCLUDE ITEMS. LET US KNOW WHAT CATEGORIES YOU PLACE YOUR NON-REFUNDABLE ITEMS INTO AND WE'LL MAKE SURE THEY CAN'T GO THROUGH REFUNDID

WHAT MAGENTO 2 PRODUCT CATEGORIES OR ATTRIBUTES ARE USED TO IDENTIFY THESE TYPES OF ITEMS?REFUNDID USES MAGENTO 2 PRODUCT CATEGORIES AND ATTRIBUTES IN ORDER TO EXCLUDE ITEMS. LET US KNOW WHAT CATEGORIES OR ATTRIBUTES YOU USE ON YOUR NON-REFUNDABLE ITEMS INTO AND WE'LL MAKE SURE THEY CAN'T GO THROUGH REFUNDID

What is your store's return address?Enter emails of TEAM Members who will be using the Refundid portal TO PROCESS INCOMING RETURNS (we'll make them accounts)POINT OF CONTACT FOR RETURNS

Store Details

how many online orders do you process a month?What is your stores average online returns value?What percentage of online sales are returned?What is your stores average online order value?Please upload aN SVG OR PNG file of your logoPlease upload a custom background for your landing page- This addition is optional
- Please ensure the image 5000px (width) by 2500px (height)
- To see an example, please click here

Direct Debit Authority

Approved refunds are currently required to be manually paid back to Refundid. An invoice will be sent to you on a weekly basis outlining what is required to be paid back to Refundid. Please input the email address you'd like this weekly invoice to be sent to below.

What email would you like to have invoices sent to?

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BUSINESS Name

Refundid Integration

Do you use two seperate stores for australian and us customers?YesNoPlease make sure you set up refundid on your other website. contact your account manager to see how to install refundid on your second site

Return Details

DO YOU OFFER FREE RETURN SHIPPING?YESNO

DO YOU CHARGE A FIXED AMOUNT FOR RETURN SHIPPING?YESNO

what fixed price do you charge?

WOULD YOU LIKE TO USE YOUR OWN CARRIER ACCOUNT TO GENERATE LABELS?Select 'yes' if you have your own carrier account (such as your own USPS or DHL EXpress account) that you'd like to connect to REFUNDID. If you don't have an account or would prefer not to connect it to REFUNDID, please select 'no.'YESNO

Do you charge customers additional fees for returning goods?YESNO

how much are these fees and under what circumstances are they charged?

IS YOUR RETURN ADDRESS IN THE US OR AUSTRALIAMy returns are sent to a location within the us (such as a 3pl)my returns are sent back to australia

What phone number would you like to have attached to the package?For cross-boarder shipments, a phone number is required.

What is your store's US return address?

Return Conditions

WOULD YOU LIKE YOUR US RETURN CONDITIONS (return reasons, return time etc.) TO BE THE SAME AS YOUR AU RETURN CONDITIONS?Yesno

What would you like to change?

Direct Debit Authority

You will be sent a link shortly containing a URL to provide direct debit authority. Please fill this out so approved refunds can be automatically direct debited from your nominated bank account.

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Welcome

Refundid Integration

Return Details

Store Details

Direct Debit Authority

Refundid Integration

Return Details

Store Details

Direct Debit Authority

Refundid Integration

Return Details

Return Conditions

Direct Debit Authority